Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Ontario won money through no deposit free spins but faced issues withdrawing after needing to verify a deposit method he did not use. Despite verifying other methods, the casino's support remained unhelpful. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, deiniusoft.com which prevented further investigation into the issue. The player from Germany experienced issues withdrawing funds despite being fully verified and having previously made a successful withdrawal. The casino required a new deposit statement that he could not provide until the end of the month, causing frustration over the delayed process. The Complaints Team extended the response time for the player, but due to a lack of communication from him, the complaint was ultimately rejected.
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